We want you to love your clean. If something isn’t right, we’ll come back and fix it, free of charge.

At Sydney CDC we take pride in our work, and every clean is done with care and attention to detail. But we know that sometimes a spot gets missed. When that happens, we’ll make it right.

How it works

1. Let us know
Contact us within 48 hours of your clean. Tell us which areas you’re not happy with. Photos are a big help.

2. We’ll come back
We’ll arrange a time that suits you to return and re-clean or touch up those areas.

3. We’ll check it with you
Once we’ve finished, we’ll make sure you’re happy with the result before we leave.

What we need from you

To fix any problems, we need to be able to see them. Please:

• let us know as soon as possible, before the area is used again or other cleaners or tradespeople have been through
• give us reasonable access to the property so we can inspect it and do the re-clean

For end of lease cleans, please contact us before your final inspection with the agent. Then we can sort out any issues while there’s still time.

Refunds

Our first step is always to come back and put things right. If we’ve had a reasonable chance to return and fix the problem and you’re still not satisfied, contact us, and we’ll discuss a partial refund.

Nothing in this guarantee limits your rights under the Australian Consumer Law.

Not happy with something? We’d like to hear about it. 📞 1300 819 666